Returns & Refunds Policy

Thank you for shopping with Advantage Empire. We want you to shop with confidence and be fully satisfied with your purchase. If something isn’t right, we’re here to help.

📧 Contact us: info@advantagempire.co.uk
📞 Phone: +44 116 296 7733
🕘 Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM

Returns Eligibility

You have 30 days from the date you receive your order to request a return or exchange.
Items must be returned unused, in original condition, with all tags attached and original packaging intact.
A valid order reference number and proof of purchase are required.
Returned items must be re-sellable to qualify for a full refund.

If more than 30 days have passed since delivery, we are unable to offer a refund or exchange.

Please note: Return conditions may vary by brand. Always check the individual product page for any specific return terms.

Your Legal Rights

This Returns Policy does not affect your statutory rights.

Under the Consumer Rights Act 2015, you have 30 days to reject faulty goods.
Under the Consumer Contracts Regulations 2014, you have 14 days to return items purchased online.

Where statutory rights apply, they will take precedence over this policy.

How to Request a Return

To initiate a return, email info@advantagempire.co.uk within 30 days of receiving your order and include:

Full name
Order reference number
Address
Email address
Contact number
Date of purchase
Date goods were received
Items you wish to return (if part of a multi-item order)

If approved, we’ll email you return instructions.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.
Approved refunds are issued to the original payment method only.
Refund processing time: up to 10 working days after approval (bank processing times may vary).
Original delivery charges are non-refundable, unless the item is faulty or incorrect.

Change of Mind Returns

If you are returning an item due to a change of mind:

You are responsible for return shipping costs.
A 15% restocking fee will be deducted from your refund.

Exchanges

To ensure faster service:

Return the original item for a refund.
Once approved, place a new order for the replacement item.

Damaged or Faulty Items

Please inspect your order upon delivery.

If an item is damaged, defective, or incorrect, contact us immediately.
Email clear photos of the issue to info@advantagempire.co.uk.
We recommend refusing delivery if visible damage is present.

Eligible faulty items may qualify for:

Repair
Replacement
Refund (as applicable)

Warranty claims are handled according to the manufacturer’s guidelines. Damage caused by misuse or failure to follow instructions is not covered.

Non-Returnable Items

We do not accept returns for:

Perishable goods (food, flowers, plants)
Customised or bespoke items
Personal hygiene products (e.g. cosmetics)
Hazardous materials, flammable liquids, or gases

Sale Items

Sale items are eligible for returns and refunds under the same conditions as full-price items.

Order Cancellations

Orders cancelled more than 12 hours after placement may incur additional costs.
If the order has already shipped, the buyer is responsible for return shipping.
Refunds are issued to the original payment method only.