Help & FAQs

To order online: 

1) Click “Add To Cart” on the desired product page.
2) Proceed to checkout. 
3) Enter your shipping and billing information to complete your purchase.

As soon as you've placed an order, an automated confirmation email will be sent to you.

The team will get started right away and will send updates as they come in. Once the order has been packed and ready to ship, you will receive an updated email. This will also include the expected delivery date as well as the link to track your order. Most orders will be shipped with tracking however the delivery method may not include tracking information on occasion.

Feel free to also check the latest status using the "order history" page when you log in to the account page on the website.

To make changes to your order, please reach out to info@advantagempire.co.uk

Please inform us as quickly as possible as only changes to orders that have not yet been processed for shipping are possible.

Adjustments to orders are likely not possible if this has already been processed for shipping. If the status is "preparing for shipping", "shipping" or "delivered", then we cannot accept any modifications to your order.

We only ship in the UK. Please contact us if you are in the EU or would like international shipping, as this is done on a case-by-case basis and upon request.

For shipping outside of UK, please reach out to our info@advantagempire.co.uk

We process orders as quickly as we received them and once you've placed your order, you can expect this to be prepared and ready to ship after 1 to 2 business days.

Standard shipping times within the UK are between 1 to 5 business days.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

You can purchase on our website using all major debit or credit cards.

Here is a list of payment methods available at checkout:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• UnionPay
• Apple Pay
• Google Pay

We support Pound Sterling, £; Currency code: GBP.

The checkout pages offers a one time payment for the order. For instalment options, please contact our team to consider a financing or split payment provider.

We only ship in the UK. Please contact us if you are in the EU or would like international shipping, as this is done on a case-by-case basis and upon request.

For shipping outside of UK, please reach out to our info@advantagempire.co.uk

We process orders as quickly as we received them and once you've placed your order, you can expect this to be prepared and ready to ship after 1 to 2 business days.

Standard shipping times within the UK are between 1 to 5 business days.

Yes, depending on the country and the product. You can include this in the order notes and our customer service team will be in touch with the availability and details.

As soon as you've placed an order, an automated confirmation email will be sent to you.

The team will get started right away and will send updates as they come in. Once the order has been packed and ready to ship, you will receive an updated email. This will also include the expected delivery date as well as the link to track your order. Most orders will be shipped with tracking however the delivery method may not include tracking information on occasion.

Feel free to also check the latest status using the "order history" page when you log in to the account page on the website.

In this scenario, please check with the shipping company, often times, a second delivery attempt will be performed the next working day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

They may also leave a note for a collection point such as a local post office, where you can go to collect your package. However it is important to get this aligned before missing the first delivery attempt.

Deliveries in Europe will have to pay relevant customs taxes.

The delivery partner will handle the clearance and will invoice you in your local currency for the duties and taxes linked assigned to your order.

For more information, please refer the to website of the delivery partner handling your delivery. Contact us at info@advantagempire.co.uk, as our team can help with this.

Our Returns Policy provides you 30 days to return or exchange an order with a valid order reference number and receipt. If 30 days have elapsed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, ordered items must be in the same conditions as you received it, including tags, and original packaging. You will also need proof of purchase. The 30 day period gives you time to examine the order as you would in a store. To receive a full refund, the order must be returned in the same condition. New is defined as re-sellable.

To request a return, please contact info@advantagempire.co.uk

Yes, we accept exchanges and they follow the same conditions as returns

To request an exchange, please contact info@advantagempire.co.uk

Please mention that you would like your item to be exchanged with another item when preparing your return with our customer service.

Yes for defective products, in this case we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost.

Feel free to contact our info@advantagempire.co.uk to organise your return.

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Upon delivery, please inspect your item(s) for any damage. If damage is apparent, even on the packaging, please note it when signing for delivery, or write “suspect damage” if you cannot inspect the contents immediately. If your order(s) arrive damaged, please send clear images to info@advantagempire.co.uk, and we will process a replacement or provide compensation.

You may cancel any order for a full refund before it has shipped. If you wish to cancel, please contact us immediately at info@advantagempire.co.uk

We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe & UK.

We guarantee any of the products sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The product must have been sold on our online store
- The product should not have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 30 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to info@advantagempire.co.uk