To order online: 

1) Click “Add To Cart” on the desired product page.
2) Proceed to checkout. 
3) Enter your shipping and billing information to complete your purchase.

As soon as you've placed an order, an automated confirmation email will be sent to you.

The team will get started right away and will send updates as they come in. Once the order has been packed and ready to ship, you will receive an updated email. This will also include the expected delivery date as well as the link to track your order. Most orders will be shipped with tracking however the delivery method may not include tracking information on occasion.

Feel free to also check the latest status using the "order history" page when you log in to the account page on the website.

To make changes to your order, please reach out to info@advantagempire.co.uk

Please inform us as quickly as possible as only changes to orders that have not yet been processed for shipping are possible.

Adjustments to orders are likely not possible if this has already been processed for shipping. If the status is "preparing for shipping", "shipping" or "delivered", then we cannot accept any modifications to your order.

Orders are prepared and dispatched within 1 to 2 business days. Standard UK delivery then takes 3 to 5 business days in transit. Larger equipment shipped on a pallet by freight carrier may take a little longer - we will confirm the expected timescale for your order and provide tracking on dispatch.

You can cancel an order for a full refund before it has been dispatched - please contact us as soon as possible at info@advantagempire.co.uk. Once an order has been dispatched it can no longer be cancelled, but you can return it under our Returns Policy. For change-of-mind returns you pay the return shipping; we cover return shipping for faulty or incorrect items.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. Our team is available Monday to Saturday, 9:00 AM to 7:00 PM.

You can purchase on our website using all major debit or credit cards.

Here is a list of payment methods available at checkout:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• PayPal
• Klarna

We support Pound Sterling, £; Currency code: GBP.

Yes. At checkout you can pay in full, or choose Shop Pay to spread the cost over 3, 6 or 12 months, or pay with Klarna (both subject to eligibility). For larger orders, business asset finance is also available through our independent finance partner STAR - see our Finance page or contact the team for details.

We only ship in the UK. Please contact us if you have any questions at info@advantagempire.co.uk

Orders are prepared and dispatched within 1 to 2 business days. Standard UK delivery then takes 3 to 5 business days in transit. Larger equipment shipped on a pallet by freight carrier may take a little longer - we will confirm the expected timescale for your order and provide tracking on dispatch.

Yes, depending on the product. Please contact us by phone or email before placing your order and our customer service team will confirm availability and any additional cost.

As soon as you've placed an order, an automated confirmation email will be sent to you.

The team will get started right away and will send updates as they come in. Once the order has been packed and ready to ship, you will receive an updated email. This will also include the expected delivery date as well as the link to track your order. Most orders will be shipped with tracking however the delivery method may not include tracking information on occasion.

Feel free to also check the latest status using the "order history" page when you log in to the account page on the website.

In this scenario, please check with the shipping company, often times, a second delivery attempt will be performed the next working day or the delivery partner will reach out to schedule a new delivery date depending on the delivery method you choose.

They may also leave a note for a collection point such as a local post office, where you can go to collect your package. However, it is important to get this aligned before missing the first delivery attempt.

We ship within the UK only, and the prices shown are the final amounts - there are no additional taxes, customs charges or import duties to pay at checkout or on delivery. Contact us at info@advantagempire.co.uk and we'll be happy to help.

Our Returns Policy provides you 30 days to return or exchange an order with a valid order reference number and receipt. If 30 days have elapsed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, ordered items must be in the same conditions as you received it, including tags, and original packaging. You will also need proof of purchase. The 30 day period gives you time to examine the order as you would in a store. To receive a full refund, the order must be returned in the same condition. New is defined as re-sellable.

To request a return, please contact info@advantagempire.co.uk

Yes, we accept exchanges and they follow the same conditions as returns.

To request an exchange, please contact info@advantagempire.co.uk

Please mention that you would like your item to be exchanged with another item when preparing your return with our customer service.

Yes for defective products, in this case we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost. A 15% restocking fee may also be deducted for change-of-mind returns - see our Refund Policy for details.

Feel free to contact our info@advantagempire.co.uk to organise your return.

Once your return arrives at our warehouse we inspect it and confirm approval or rejection - always within 14 days of receiving the package, and usually much sooner. Approved refunds are then issued to your original payment method within 10 days, in line with our Returns & Refunds Policy.

Once your return is approved, your refund is issued to your original payment method within 10 days, in line with our Returns & Refunds Policy. Your bank may take a few extra days to show the funds. If you requested an exchange, the replacement is dispatched once your return has been received and inspected.

Upon delivery, please inspect your item(s) for any damage. If damage is apparent, even on the packaging, please note it when signing for delivery, or write “suspect damage” if you cannot inspect the contents immediately. If your order(s) arrive damaged, please send clear images to info@advantagempire.co.uk, and we will repair, replace or refund the item in line with our Returns and Refunds Policy and your statutory rights.

You may cancel any order for a full refund before it has shipped. If you wish to cancel, please contact us immediately at info@advantagempire.co.uk

Yes, we are a UK online supplier based in 117 Wharf Street North, Suite A, Leicester, Leicestershire, LE1 2AD, UK. Please do not ship returns to this address.

Our team is available by phone, text and email during business hours to help with any questions.

Yes. All equipment we sell is brand new and covered by the manufacturer's warranty - warranty length and terms vary by brand and product, so please check the product page or ask our team. If an item arrives damaged, defective or incorrect, contact us and we will repair, replace or refund it in line with our Returns & Refunds Policy and your statutory rights under the Consumer Rights Act 2015. Correct professional installation helps protect your warranty, as incorrect installation can void manufacturer cover.